What areas do you cover?
We operate primarily across Sutton, Morden, Croydon, Surrey & London. We also cover: Hampshire, Berkshire, Woking, Leatherhead, Dorking, Farnham, Godalming, Ripley, Horsley, Reigate, Redhill, Horley, Epsom, Cranleigh, Weybridge, Berkshire, Sunbury, Haslemere, Windsor, Slough, Heathrow & Staines……The list goes on! We are not limited to these locations and also operate nationwide.
Can we come view the hire equipment?
Yes of course you can. We’re here to be friendly & as helpful as we can be. If you’re not sure about what lighting fixture to hire or PA system to use come down and we can show & demo to you what we have in stock.
Where are you?
We are based in Croydon, ideally located within central London, Surrey and Kent.
Fusion Sound & Light
Unit 14 Broadfield Close
Progress Way
Croydon
Surrey
CR0 4XR
Do you charge for delivery?
Yes, we minimum delivery charges depending on where you/your venue are located. Your best bet is to enquire with us and we can give you a quote for delivery and collection charges. We must have an adequate, safe & secure space to load and unload which is near the venue (under 30meters)
If there are there any parking restrictions / access problems we MUST be told before the date of your event. Parking permits and/or adequate parking space for the delivery vehicles must be arranged and paid for by the client prior to delivery. If this is not done and parking tickets occur, outside of our control, the cost will be passed on to the client. Our crew / driver has the right to reasonably refuse to offload at a venue if she/he deems conditions to be unsafe
When do you require payment?
Payment can be made by either credit or debit card or bank transfer. No credit terms are available and all invoices are based on ”Payment With Order”. Deposits are required with certain hired products and will be made clear in the hire contract.
What happens if am late?
All dry hired equipment must be returned or made available for collection at or before the time agreed. For each day or part day it remains outstanding the hirer will be charged the daily hire rate for each outstanding item, or the total of consequential losses attributable to its late return.
What happens if I have a technical problem?
Throughout your hire we give you full telephone support (07731461449). Even if your question is as simple as ”how to turn the volume up on these speakers” don’t be embarrassed to call….if there was a problem with a piece of our equipment we will come back or to the venue and sort it out for you free of charge.
Are you insured?
Yes. We carry full public liability insurance up to £10 million. Full certificates can be shown upon request.
Is the equipment safe?
Yes, all equipment is PAT tested regularly. If you want to see our PAT certificates you will need to ask beforehand as we do NOT keep paper copies & the office isn’t open over the weekends. So if your venue is asking you for this, you need to let us know so we can send you one via email (please allows 48 hours for this). Please note all of our equipment is tested before & after a hire
What if am looking to hire some sound or lighting equipment but i cant see it on your website?
If there is something in particular that you are looking for and can’t find it on our website, give us a call or send us an email we may not have updated our website to the latest kit!
Do you use any hire contacts & what are your hire T&C’s?
All hires are subject to our conditions of Hire, copies of which are available on request (Hire contract can be found below**). We reserve the right to change prices and specifications without notice. All equipment remains the property of DJ T Services. A hirer cannot export, sell, lease, lend, sub-hire, modify (speaker drivers are checked) or dispose of any equipment, furthermore the location of all equipment must always be made known to us. Under UK law there are two basic terms that constitute a binding agreement. The verbal agreement will be binding if there was an agreement on the services to be performed and an agreement was reached on remuneration for this service. This agreement can be reached by a verbal exchange in person, via telephone or via an email.
What forms of ID are required to hire from you?
A: Three forms of ID are needed:
2 Original Photographic ID’s (Drivers license & Passport) If you dont carry these please contact us prior to your hire.
1 Original Proof of address (Utility bill/Bank Statement) Not older than 2months old
* We may ask for a refundable deposit at our discretion & we may also ask for further ID if we feel it is needed.